Refund Policy

Last updated: March 2024

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Service unavailability for more than 24 hours
  • Technical issues preventing service usage
  • Duplicate charges
  • Billing errors

2. Non-Refundable Items

The following are not eligible for refunds:

  • Used credits or generations
  • Subscription time already consumed
  • Custom development work
  • Third-party service fees

3. Refund Process

To request a refund:

  • Contact our support team
  • Provide order details and reason
  • Wait for review (1-3 business days)
  • Receive refund if approved

4. Refund Timeline

Refund processing times:

  • Review period: 1-3 business days
  • Processing time: 5-10 business days
  • Credit card refunds: 5-7 business days
  • Bank transfers: 7-10 business days

5. Partial Refunds

We may offer partial refunds for:

  • Unused subscription time
  • Unused credits
  • Service interruptions

6. Cancellation Policy

Regarding subscription cancellation:

  • Cancel anytime through your account
  • No refund for current billing period
  • Service continues until period end

7. Contact Information

For refund inquiries, please contact us at:

[email protected]

+1 (555) 123-4567