Refund Policy
Last updated: March 2024
1. Refund Eligibility
We offer refunds under the following circumstances:
- Service unavailability for more than 24 hours
- Technical issues preventing service usage
- Duplicate charges
- Billing errors
2. Non-Refundable Items
The following are not eligible for refunds:
- Used credits or generations
- Subscription time already consumed
- Custom development work
- Third-party service fees
3. Refund Process
To request a refund:
- Contact our support team
- Provide order details and reason
- Wait for review (1-3 business days)
- Receive refund if approved
4. Refund Timeline
Refund processing times:
- Review period: 1-3 business days
- Processing time: 5-10 business days
- Credit card refunds: 5-7 business days
- Bank transfers: 7-10 business days
5. Partial Refunds
We may offer partial refunds for:
- Unused subscription time
- Unused credits
- Service interruptions
6. Cancellation Policy
Regarding subscription cancellation:
- Cancel anytime through your account
- No refund for current billing period
- Service continues until period end
7. Contact Information
For refund inquiries, please contact us at:
+1 (555) 123-4567